Raiz Digital Services Limited (“Raiz”, the “Company”, “Our,” “We” or “Us”) maintains this website, mobile application and other digital or internet-enabled services (the “Platform”) to provide You (“you”, “yours” or the “User”) with information about the products and services which we provide, and with information about Raiz.
Please read these General Terms and Conditions (“Terms” or “GTC”) carefully before accessing or using the Platform, services or products. We reserve the right to change, modify, add, or remove portions of this GTC at any time. Please check these Terms periodically for changes. If you have any questions about these Terms, please contact us via email at info@raiz.app.
This Terms of Service is an Agreement between you and Raiz. It sets forth the terms and conditions that shall govern the use of the Platform and the services. It details Raiz' obligations to you. It also highlights certain risks on using the services and you must consider such risks carefully as the provision of this Agreement will bind you through your use of this website or any of our services.
Our Services permit you to move money in supported currencies, send or receive money into your Raiz Account, keep amounts in your Raiz Balance, convert currency balances to balances in other supported currencies, pull out funds held in your Raiz Balance, and send funds to recipients. We carry the sole authority to refuse to accept any user or to complete any command to transmit, receive, send, withdraw or convert money held in your Raiz Account at any time.
To use Raiz, you have to create a Raiz account by registering. To register, you will provide us with certain information such as your email, first name, last name, business name and phone number and we may seek to verify your information, (by ourselves or through third parties), after which we will approve your account unless deemed risky. You permit us to do all these.
In the event that you change any information provided to us at registration including your business name, address, financial institution, mode of payments or the products and services that you offer, or where a corporate restructuring occurs, You agree to notify us within 14 days of such change. We may be unable to respond to you if you contact us from an address, telephone number or email account that is not registered with us.
We are required by law to carry out all necessary security and customer due diligence checks on you (including any parties involved in your transaction e.g. your recipient) in order to provide any services to you. You agree to comply with any request from us for further information and provide such information in a format acceptable to us. In addition, you agree that we may make, directly or through any third party, any inquiries we consider necessary to validate the information you provided to us, including checking commercial databases or credit reports. Raiz reserves the right to close, suspend, or limit access to your Raiz Account and/or the Services in the event we are unable to obtain or verify this information. You authorize us to obtain one or more of your credit reports, from time to time, to establish, update or renew your Raiz account with us or in the event of a dispute relating to this agreement and activity under your Raiz account.
You are solely responsible for maintaining adequate security and control of any email IDs, passwords, or other details you use to access your Raiz Account and Services. You agree not to allow anyone else to have or use your password details and comply with all reasonable instructions regarding account access and security. In the event you share your password details, Raiz will not be liable to you for losses or damages. You will also take all reasonable steps to protect the security of the personal electronic device through which you access Raiz' services (including, without limitation, enabling Two Factor Authentication, using PIN and/or password-protected personally configured device functionality to access Raiz's services and not sharing your device with other people). Immediately change your password and contact Raiz customer support if:
We may suspend your Raiz Account or otherwise restrict its functionality if we have concerns about the security of the Raiz Account or any of its security features; or potential unauthorized or fraudulent use of your Raiz Account or any of its security features.
Our website and services are directed to people aged 18 and above. You are only permitted to use the Services if you are 18 or older. We do not knowingly engage people younger than the age of 18.
For businesses, we hereby grant you a revocable, non-exclusive, non-transferable license to use Raiz’s APIs, developer's toolkit, and other software applications (the “Software”) in accordance with the documentation accompanying the Software. This license grant includes all updates, upgrades, new versions and replacement software for your use in connection with Raiz's services. If you do not comply with the documentation and any other requirements provided by Raiz, then you will be liable for all resulting damages suffered by you, Raiz and third parties. Unless otherwise provided by applicable law, you agree not to alter, reproduce, adapt, distribute, display, publish, reverse engineer, translate, disassemble, decompile or otherwise attempt to create any source code that is derived from the Software. Upon expiration or termination of this Agreement, you will immediately cease all use of any Software.
You represent and warrant to Raiz that:
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